7game2 Frequently Asked Questions

You must be at least 21 years old to register and play on 7game2. This is a strict requirement under Philippine gaming regulations. During the KYC (Know Your Customer) verification process, you will be asked to submit a valid government-issued ID to confirm your age and identity. Accounts found to belong to individuals under 21 will be immediately suspended and any funds held will be reviewed in accordance with our Terms & Conditions.

Go to the 7game2 Login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact 7game2 support via live chat for manual account recovery — identity verification will be required.

7game2 accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

Upload a clear photo or scan of your ID through your account dashboard. KYC is typically reviewed within 24 hours on business days. Completing KYC unlocks full withdrawal access on your 7game2 account.

Yes, but for security reasons this requires identity verification. Contact 7game2 support via live chat and request the change. You will need to verify your identity using your registered details and a valid ID. Changes to core account details are processed within 1–2 business days. Note that your registered name cannot be changed after KYC verification is complete, as it must match your government-issued ID.

You can request account closure at any time by contacting 7game2 support via live chat. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to gambling concerns, we strongly recommend requesting a self-exclusion instead — this prevents re-registration and provides stronger protection. Visit our Responsible Gaming page to learn more about self-exclusion options.

7game2 supports the following payment methods for Filipino players — all transactions are in Philippine Peso (PHP):

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (linked to a Philippine bank account)

Credit card deposits and cryptocurrency are not accepted on 7game2 in compliance with Philippine regulations.

The minimum deposit on 7game2 is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification as part of our responsible gaming and anti-money laundering procedures.

GCash and PayMaya deposits are credited to your 7game2 account instantly in most cases — usually within seconds of completing the transaction. Bank transfers may take 15 minutes to 2 hours during business hours, and up to the next business day for transfers made on weekends or Philippine public holidays. If your deposit has not reflected after 2 hours, contact 7game2 support via live chat with your transaction reference number.

Log in to your 7game2 account and go to the Finance / Wallet section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. GCash and PayMaya withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers take 1–3 business days.

The minimum withdrawal on 7game2 is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. Withdrawal requests below these thresholds will not be processed. There is a daily withdrawal limit that varies by account verification level — fully verified accounts enjoy higher limits. Check your account dashboard or contact support for your specific limit.

First, check that your KYC verification is complete and that your withdrawal details (GCash number, bank account) match your registered name exactly. If everything looks correct and your withdrawal has been pending for more than 3 hours (GCash/PayMaya) or 3 business days (bank transfer), contact 7game2 support via live chat. Have your withdrawal reference number ready to speed up the investigation. Delays can sometimes occur during Philippine public holidays or peak periods.

7game2 offers a welcome bonus for new Filipino players on their first deposit. The bonus is credited automatically to your account after your first qualifying deposit. Bonus amounts and percentages are updated regularly — check the Promotions section of your 7game2 account dashboard for the current offer. All bonuses are subject to wagering requirements before withdrawal.

A wagering requirement (also called a rollover or turnover) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward clearing the requirement — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms in your 7game2 account for exact figures.

Yes. All 7game2 bonuses have an expiry period, typically 7 to 30 days from the date of credit, depending on the specific promotion. If the wagering requirement is not met within the validity period, the bonus and any associated winnings will be forfeited. The expiry date and remaining wagering requirement for each active bonus are displayed in your account dashboard under "My Bonuses."

Free spins are credited to your 7game2 account and are valid on specific slot games as stated in the promotion. Open the designated slot game from the Slot section and your free spins will be available automatically — no manual activation needed. Winnings from free spins are credited as bonus funds and are subject to wagering requirements before withdrawal. Free spins typically expire within 24–72 hours of being credited, so use them promptly.

Yes. 7game2 regularly runs reload bonuses, cashback offers, and special event promotions for existing Filipino players — including seasonal promos tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Check the Promotions page in your account dashboard regularly, or opt in to email and SMS notifications so you never miss an offer.

7game2 offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from leading providers, including classic reels and modern video slots
• Bingo — online bingo rooms with multiple card options and chat features
• Live Casino — live dealer baccarat, roulette, blackjack, and more streamed in real time
• Muay Thai Champion — a featured game inspired by Southeast Asian combat sports
• Sports Betting — PBA, NBA, UFC, boxing, football, and more

New games are added regularly. Check the 7game2 lobby for the latest additions.

Yes. All games on 7game2 use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. RTP (Return to Player) is the theoretical percentage of wagered money a game pays back to players over a large number of spins or rounds. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. RTP is a long-term statistical average — it does not guarantee results in any individual session. Individual game RTP figures are available in each game's information panel.

Absolutely. 7game2 is fully optimised for mobile browsers on both Android and iOS devices. Simply open your mobile browser, go to 7game2.app, and log in — no app download required. The mobile site adapts to your screen size automatically, giving you the full 7game2 experience including live casino, slots, bingo, and wallet management from anywhere in the Philippines.

Bet limits vary by game type on 7game2. Slots typically start from as low as ₱1 per spin, making them accessible for all budgets. Live casino tables generally have a minimum bet of ₱50 to ₱200 depending on the table. Sports betting minimum stakes start at ₱20. Maximum bet limits are displayed within each game or betting market. High-roller tables with higher limits are available in the 7game2 VIP section.

7game2 has a disconnection protection policy. If you lose connection mid-game, the round is completed automatically based on the game's rules and the result is recorded in your account history. For live casino games, the hand or round will be resolved according to standard game rules. If you believe a disconnection caused an incorrect outcome, contact 7game2 support via live chat within 24 hours with the game round ID from your transaction history.

Contact 7game2 support via live chat and request a self-exclusion. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion takes effect immediately — your account will be suspended and you will not be able to log in, deposit, or play for the duration. Self-exclusion cannot be reversed early. For full details, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

Yes. 7game2 allows you to set daily, weekly, or monthly deposit limits on your account. Contact support via live chat to activate a limit. Decreases to your limit take effect immediately. Increases require a 7-day cooling-off period before they apply — this is a deliberate safeguard to prevent impulsive decisions. Setting a deposit limit is one of the most effective ways to keep your 7game2 gaming within a healthy budget.

A cool-off period is a short-term break from 7game2 — available in durations of 24 hours, 7 days, or 30 days. During a cool-off, your account is temporarily suspended: you cannot log in, deposit, or place bets. It activates immediately and cannot be reversed early. To request a cool-off, contact 7game2 support via live chat. It is a great option if you feel you need a short break but are not ready for a full self-exclusion.

If you or someone you know is struggling with problem gambling, please reach out for help. In the Philippines, you can contact the National Center for Mental Health (NCMH) crisis hotline. 7game2 support is also available 24/7 via live chat — our team is trained to handle these conversations with care and confidentiality. You can also visit our Responsible Gaming page for a full list of tools and resources. Gambling is addictive. Know when to stop.

Yes. 7game2 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, financial details, and gaming activity are stored securely and never shared with unauthorised third parties. We follow strict data protection practices in line with the Philippine Data Privacy Act of 2012. For full details on how we handle your data, read our Privacy Policy.

Yes. 7game2 supports SMS-based two-factor authentication (2FA) for account logins and withdrawal requests. When enabled, you will receive a one-time PIN (OTP) on your registered mobile number each time you log in or initiate a withdrawal. We strongly recommend enabling 2FA to protect your 7game2 account — especially if you use GCash or PayMaya for transactions. You can enable 2FA in your account security settings.

Act immediately. Contact 7game2 support via live chat and request an emergency account lock. Our team will suspend your account within minutes to prevent further unauthorised access. Change your password and GCash/PayMaya PIN as soon as possible. Do not share your 7game2 login credentials, OTP codes, or account details with anyone — 7game2 staff will never ask for your password. After the account is secured, we will investigate the incident and assist with any recovery steps needed.

7game2 does not sell or share your personal data with third parties for marketing purposes. We may share limited data with payment processors (such as GCash and PayMaya) strictly to facilitate your transactions, and with regulatory authorities when required by Philippine law. All data sharing is governed by our Privacy Policy, which is fully compliant with the Philippine Data Privacy Act of 2012. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.

Always check that the URL in your browser reads 7game2.app and that there is a padlock icon in the address bar indicating a secure HTTPS connection. Be cautious of lookalike domains, phishing emails, or social media accounts claiming to be 7game2 — these are fraudulent. 7game2 will never ask for your password, OTP, or full card details via email, SMS, or chat. If you encounter a suspicious site or message claiming to be 7game2, report it to our support team immediately via live chat.